Home » Coffee With Experts

Suraj Sreenath – Head Sales & Operations, Dream Gains – Part 2

4 March 2010 42 Comments
Hi All,
We are continuing the interview with Mr. Suraj in this blog post. The part 1 of the interview can be found here.
Me: So what after Manifesh Technologies?
SS: I joined Jain College in Bangalore for doing my BCA. I was living without pocket money.. My parents gave only as much as i needed.. I got Rs 25 per day.. 25 * 30 = 750.. included everything.. My father’s argument was go eat at Aunts place.. go in bus.. why u want money..
My dad is a highly disciplined man.. He always had a fixed schedule.. He wakes up at 4:45 in the morning.. If I had any stains of discipline.. it is only because of him.. He sleeps at 9:30 in the night sharp come what may! He always told me that If I do things on time.. I will be already half successful.. I started incorporating what he said and I saw changes.. After that I have been doing things on time.. Even now.. I reach office first.. It worked wonders for me.. If there is one message I would like to tell even today.. it is “Work on time”
So, to make up for the pocket money, my friend & I decided to work in the night.. I joined AOL.. I had a very interesting interview there.. I was reasonably at good english.. They asked me What I was doing.. I told full time graduation.. Later they come & tell us.. that they cant take full timers.. I asked the HR what if I tell correspondence.. The HR told.. correspondance is ok.. So We went again.. to the SAME PERSON. He recognized.. :P We were laughing.. He was very serious.. Actually interviews get recorded and interviewers are also assessed for their skills.. So he cant laugh I guess..I told him that I did my graduation by correspondence.. A BLATANT LIE.. Finally HR came & told that both of us were selected..The friend the same day.. I joined a week later. He is now doing his MBA in Australia..
AOL was an amazing place.. We had great training.. We also got 2 hours in play station.. etc.. AOL had lots of games.. so we must know the products well to support the customer requests.. to tell the good things about the product etc :) Work was very cool… Office was in ITPL and it was a big thing for us to be at ITPL.. I was earning 6000 a month..
At AOL.. I was put in a dept called SAVES – Whenever a customer calls for cancellation, we have to retain them.. Hence the name SAVES.. Actual AOL model is like this.. they give a CD for free trial for 21 days.. And you have to cancel before 21st day.. Else on 22nd day you get automatically charged.. Only then customers would call to cancel.. It was also very expensive.. 23.95$ per month.. lot of money.. compared to 6-7$ per month provided by others. And We had saves target of 80%..
Before I left .. i was at 90%.. So, I was promoted to join Platnium club based on my performance.. But people in Platnium club worked day shifts only.. Majority of Irate customers.. called in US night i.e., day time in India.. But obviously I had college and So I couldnt continue.. Hence I left AOL give some fake reason… you see my manager doesnt know that I was studying..
Me: Cool.. So after AOL.. what next?
SS: After AOL, I was dabbling with a few things before the next big thing happened.. It is called the UTHBLIGHT.. It was a network of jain college students.. Those were the days when orkut/facebook were not there.. UTHBLIGHT was a common platform to talk anything.. science.. culture. debates.. It was a Get together sort of a thing.. It expanded quite soon and we had a student rep in every college.. jain.. jnc.. mcc.. We had editors to make articles of the meets.. We soon had a formal body.. We had election & I won the election and was made the President.. That is where I met Rohit (Partner at Dream Gains)..
We grew UTHBLIGHT a 8000 student body from various colleges.. Infosys started coming to us & sponsored some part.. We got around 10,000 – 15,000/- and called people for internships..That is when one of the big mistakes we committed as a group.. There was some personal misunderstanding due to 1 girl and 3 or 4 guys.. Someone proposed the girl and the girl accepted.. And there was some politics etc.. We lost in the mess.. And we shut down UTHBLIGHT.. That is when we learnt what big mistake we committed.. Things shouldnt depend on individuals.. And I learnt that next time I build something, it must be built to last.. beyond the individuals..
Me: That was a lesson learnt the hard way I guess! What after this?
SS: Yes, we learnt it the hard way.. and it was big network and we let it disintegrate due to personal reasons.
Then I joined as a HR traine in LYCAS.. My work was to type resumes for candidates who come.. We used to recruit till 1 or 2 in the night.. They wanted me to relocate to Chennai… As usual, I couldnt. So I Quit..
Then I applied for DELL for job.. I went to final round of the Interview.. But I did get through.. I asked the HR Why didnt get through.. HR didnt give reason.. The interviewer there was a senior manager..
I asked them how do I apply again.. They told apply after 6 months later.. I did well in the interview.. I wanted to get into Dell because it was a more of a challenge..
Me: Ok.. But you did join Dell right!
SS: Yes, that was much later. After this incident, I applied to Transworks.. I used to be in credit card sales experience.. I was working for Canada.. Basically had to make a lot of Cold calls… It was one of the best learning experience..
I was doing 1 sales per hour. We were having targets in the range of o.7-0.8 sales per hour..That was the first time I saw how a process in place.. How process shapes the sales behaviour.. The role of a good team leader etc.. Infact, I have incorporated some of thepracticesof these process here in Dream Gains.
In between all these.. Jain college principal calls our gang.. We were a group of 3 girls & 3 guys.. we were like “which movie what time” gang..We always had a Gala time..laughing at the foolishness of people who are attending college.. :-) 1 girl is daugther of Kuberan silks owner.. Another one is a model.. One guy’s father was a health minister in Mauritius.. He is now a professor in Mauritius. We take a dig at him even today.. :) our TOTAL ATTENDANCE was also < 75% :-) We had 68% put together.. They asked us to leave.. It was becoming a pain.. In other colleges.. we just had to only pay fine.. But Jain was not giving TC :) We wanted to go.. :-) :-)
We just had one semester left.. I joined Venkateshwara College..
I told them strictly… “I am not going to come”
This principal asked.. “Can you atleast come to the lab.” I said.. No way.. I have work.. I will pay full year’s fees.. You cant expect me to come college I said & paid fees.. I still worked with Transworks.. :-)
Me: Can anyone’s life be more eventful than this? :)
SS: Oh.. There is more to come.. Check this out..
I had a girlfriend when I was there in Transworks.. She was in microsoft.. She was my friends’s wife’s friend.. She got fired for some random error.. They took her back after 2 days.. One evening I got a call from her telling that she is going back home.. I spoke to my manager in the cafeteria.. I wanted to go back.. My manager told that it was the last 2 days of month.. he told “I am seeing u in the floor..”.. I went & took the lift & I went home.. That was my last day at Transworks..As I said.. 2 days later.. she got job… she was called back.. But I didnt want to go back.. :-)
Me: So.. what did you do after that?
SS: Well nothing.. :) I spent 3 – 4 months.. idle.. My only work was to watch friends.. order food.. sleep.. go out.. one day she got bugged.. She said.. “what are u doing with your life” I also decided enough is enough.. I thought I should apply.. I applied after 6 months to dell & got through.. The interview started at 5 in the evening.. and it ended at 12.. I almost walked away.. I was upset that they made me wait soo long..
In the end.. they asked “do you have any questions” I said.. “Will I atleast go home now..” The interviewer was a director.. she told sorry and asked Will you take the job if I ask you stay for 1 hour more.. Thats when I told her about my past story.. and I badly want to talk to that guy.. and I will take this job come what may! :-)
Me: You wont leave that poor guy! Will you :-) ?
SS: No way! After joining dell.. in 1 week I searched for him and I asked him.. obviously he couldnt locate..He finally gave the reason that in my resume, I had mentioned objective as Customer service.. and didnt mention sales… he told sorry..
I got the Rookie of the quarter.. I went to him..
I got the best sales performer.. I went to him & showed him.. Some 5-6 times I told him.. :-)
But in all these… I learnt a lot at DELL.. I learnt what “Superior cusotomer service” is all about.. They value customer experience.. I learnt the way they teach.. They taught us to put the customer first.. Every banner spoke of customer..Today my customer focus comes only because of dell. Even the way the organization is structured here in DG is based on the model followed at Dell..
Me: In your whole career was there anyone who influenced you the most?
SS: Yes! After Dell, I started looking out to move on in my career. I got a job in Google & Strategic Outsourcing. I chose strategic outsouring because I got a people management role. There I had a manager by name Enok. He is one of the best managers I have ever had.. Under him, I learnt the team management skills & people management skills.. Infact, I called him recently told him about the feedback which I got from my team… I owe it completely to him. He was very friendly.. He was the only manager.. who used to hang out with his team.. when most of the managers used to hang out with other managers.. He supported us a lot and gave us a lot of motivation..
Me: People say that you dont leave job.. You leave managers.. You had a great manager.. but you didnt stick to this job for a long time.. why was that so?
SS: I didnt belong there.. somehow.. I was working only for 3 days a month.. The systems work like this.. as long as your hitting ur targets.. you can do whatever you want.. I even used to take 9 hour breaks.. Today the productivity management software which we have now at dream gains.. are some of the ideas which we were discussing in the coffee table discussions over there.. about on how to track our coffee breaks.. :P
Also.. Night shifts was taking a hit on me.. It was 4 years of less sleep also I track markets in the day.. So it started affecting my health and I needed a break.
Me: Oh so you moved on to a new job?
SS: Yes! Then PTC happened.. Interview was good.. Manager was good.. Role was good.. they gave me “Strategic accounts”..
The company had 3 sets of teams… One of them focussing on sales at the bottom pyramid with reseller & channel partner… Another set of team for middle of the pyramid.. dealing with only one channel partner.. The third set of team focussed on top clients.. Only direct sales handled by PTC..
I was a completely new world for me.. I was learning about sales by relationship.. sales in a B2B space.. How to startegize sales.. how to sell after 6 months.. We also had a number of case studies on strategic sales of PTC which was an incredible learning experience… I got an exposure to how to build value and more importantly how to sell services.. It was a hard core b2b space..
When dealing with Indian customer.. one should know the purchase guy very well.. It is difficult to get money of Indians.. You need to build good rapport with them.. You shouldnt just treat them as purchase guys.. give them respect.. You may have to do some exception for them.. like one month trial extended to 3 month etc.. But it is like investing in a long term relationship.. When you are in a cruch.. He will certainly give you orders.. It was amazing amazing learning..
Me: Oh wow! That seems to be a second innings in sales for you… So when did DG happen?
SS: True it was a second innings in sales especially in B2B space.. But at the end of the day basics of sales is the same…
1 year into PTC.. 3 of us were in UB city.. I was telling them that we should profile customers for a sister concern.. We were only targeting only low values players.. We should do something to focus on high end traders who trade more than x lakh rupees everyday.. We must also bring in processes.. One process can change a lot of things.. That is when rohith said.. I knw you dont have much information on stock market.. but why dont you look after Dream Gains.
Me: And thus began Dream Gains :) How were your early days?
SS: It was very interesting.. I was on my own.. Setting up the a new business from scratch.. Setting up a whole new team.. It was exciting..
Me: So what are plans hence forth..
SS: I am inclined to the vision of the group.. which is to create employment & to make a difference.. I am working towards that.. It is my small but sure contribution to the Indian economy..
Personally at some point I want to get into training.. We have a lot ofentrepreneurshipcourses etc.. But there are very few TRAINERS. I want to get into that.. It could be as trivial as discussing issues on difficult it is to find an office space to how to build a pitch book.. I want to share my learnings.. Lets when the time comes.. Right now I want to grow Dream Gains..
Me: Sure Suraj! Any final message that you would like to share..
SS: I would like to share an incident today.. I was interviewing a candidate who was a district level football player.. he had applied for sales job.. I asked him why he discontinued his football to study further.. He said.. his parents wanted him to quit football to pursue MBA.. Today he is now looking for sales job after his studies. I think he would have been much better footballer..
Formal education is a just one way of reaching your dreams.. It is not the only way to accomplishing it!
Me: Thank you Suraj! That was an amazing interview with an amazing message! Good luck for Dream Gains!
SS: Thanks Sundar! I hope CWS audience will find it useful!
Me: Readers, hope you enjoyed this edition of coffee with experts!


  • Vatsala said:

    totally!! What a person!!

    Msg to Mr Suraj Sreenath – Sir, I am really amazed to see this account of your experiences so far… Until this moment, I thought Richard Branson’s biography was a crazy story of success, But now my opinion stands corrected. I wish you continued success in all your efforts in the future too

  • Suraj Sreenath – Head Sales & Operations, Dream Gains – Part 2 | Facebook said:

    [...] Visit link: Suraj Sreenath – Head Sales & Operations, Dream Gains – Part 2 [...]

  • Ashika said:

    We are looking for such type of ” Suraj” to head marketing for our company.

    CV’s invited for Marketing Business Partner!

    CA Ashika Jain

  • Suraj Sreenath said:

    @ Vatsala: Thanks a lot for your wishes!

  • Surabhi said:

    There’s something which has been untold, which has got u till here………………. If u can share with us??????????

  • Rochelle said:

    Mindblowing is not the word. great interview Sundar. One quest, is he single by any chance ;) ?

  • E Barreto said:

    Sorry to say but my personal experience with Dreamgains is at present like a bad dream. Since I am a positive person I will just walk on and forget about this company of Suraj Sreenath. With guys like Priyank , Vishal , Kunal , Naveen , etc I dont need enemies !!!

  • E Barreto said:

    I am trying to contact the owner of Dreamgains and I hope Suraj Sreenath has the courtesy to contact me.

  • JOSH said:

    The flare of sales got u focused from young , awesome info about you .

  • cheap watches men said:

    It’s impressive that you are gеtting idеas from this paragraph
    аs ωell as from our dialogue made here.

    Look into my web site – cheap watches men

  • bzftfpgg said:

    Coffee With Sundar » Blog Archive » Suraj Sreenath – Head Sales & Operations, Dream Gains – Part 2
    bzftfpgg http://www.gm2ut85oh7636cs71c7d31f9rg21of8qs.org/

  • china mould said:

    you’re really a good webmaster. The web site loading speed is amazing. It seems that you are doing any unique trick. Moreover, The contents are masterpiece. you have done a magnificent job on this topic!
    china mould

  • семья said:

    If you are going for best contents like myself, just pay a quick visit
    this site daily sknce it provides quality contents, thanks

    Feel freee to visikt my homepage: семья

  • ВНЗ України said:

    Hello there! This is kind of off topic but I need some help from aan established blog.

    Is it hard to set up ykur own blog? I’m not ery techinhal but I can figure things out pretty fast.

    I’m thinking about creating my ownn but I’m noot shre where to start.
    Do you have anny ideaas or suggestions? Maany thanks

    Here is my weblog :: ВНЗ України

  • ビジネスキャリー said:

    Some really superb articles on this internet site , appreciate it for contribution.

  • Салон эротического массажа в Москве said:

    Hi to all, how is all, I think every one is getting more from this site, and your views are nice ffor new users.

    my webpage – Салон эротического массажа в Москве

  • Neil said:

    I’m extremely impressed with your writing skills aas well as wth the layyout on your weblog.

    Is this a paid theme or did you modify it yourself? Anyway
    keep up the nice quality writing, it’s rare tto see a nice blog like this one
    these days.

    Also visit my web site онлайн магазин (Neil)

  • e cig juice said:

    ecig crib Coffee With Sundar » Blog Archive » Suraj Sreenath – Head Sales & Operations, Dream Gains – Part 2

  • サマンサタバサ バッグ 新作 2014 said:

    When I look at your RSS feed it gives me a bunch of weird text, is the problem on my side?
    サマンサタバサ バッグ 新作 2014

  • robe de cocktail said:

    It’s very simple to find out any topic on web as compared to textbooks,
    as I found this piece of writing at this site.

  • flipping housesflipping houses with no money downmake money from property said:

    Look to buy properties for at least 30% below what you plan on selling
    them for. We renovated all the apartments and housekeeping rooms over a two year
    period, using the profits from the current rents.
    Wait and watch approach is not advisable all the time though it has its role
    to play.

    Here is my web blog … flipping housesflipping houses with no money downmake money from property

  • sreda-Info.ru said:

    I have beeen exploring for a bit for any high-quality articles or blog posts in this kind of space .

    Exploring in Yahopo I finally stumbled upon this web site.

    Reading thi information So i’m happy to sow that I have a
    very just right uncanny feeling I fund out exactly what I needed.

    I most indubitably will make certain to doo not omit this site and give it a lolok on a continuingg basis.

    Check outt my web page – sreda-Info.ru

  • best Castle Clash Cheat said:

    Grey’s Anatomy – 98c Holding the attention of 15,244 million viewers and a Nielson rating of 9.
    The best way to go about selecting the colours for your
    office is to choose three colours; use one as a main colour (for instance on the walls),
    another as the main accent colour (visible in a
    pattern on a rug, drapes, desk accessories. The other two
    methods involve the use of lotuses which grant you either the ability to be summoned to
    a player’s world to aid them in beating a Boss Demon, or invade
    their world as a Black Phantom to kill them.

    Here is my web site; best Castle Clash Cheat

  • search engine said:

    It’s nearly impossible to find knowledgeable people
    in this particular topic, but you seem like you kmow what you’re
    talking about! Thanks

  • Mundo dos Hackers said:

    hacker,internet,forum,fb hacker,facebook,definition,webcam,hacking,wifi password,hack,cyber crime,transformice hack,hackeado,programas,tools

  • Sh!t said:

    Its like you read my mind! You appear to know a lot
    about this, like you wrote the book in it or something.
    I think that you can do with a few pics to drive the message home a little bit, but instead of
    that, this is great blog. A fantastic read. I’ll definitely be back.

  • how to make more money online from home said:

    Your way of telling all in this paragraph is actually fastidious, all be capable of easily be aware of it,
    Thanks a lot.

  • bass fishing lures for summer said:

    great issues altogether, you simply received a logo new reader.
    What would you suggest in regards to your submit
    that you made some days in the past? Any positive?

  • youtube views said:

    I am new to blogging. How do I add a subscribe function to my site so new post will go to their email?

  • Dominique said:

    Yes! Finally something about link building new york.

  • female escorts bangalore said:

    I relish, bring on I discovered just the thing I became trying to find. You have concluded my own Five time very long seek out! God Cheers dude. Use a good morning. L8rs

  • web Hosting reviews 2013 said:

    Cpanel is the most popular web hosting user-end software for good reason.
    Meanwhile, Columbus had a three-game losing streak in the back half of an otherwise other-worldly 15-game run (11-1-0 in the other 12) leading up to the Olympic break that has seen a 53-35 scoring edge established.

    Comparing web hosting small business plans can be time consuming,
    however, a crucial step in your future success with your business online.

  • Joel said:

    Plunkett also misled gold ira companies the bank and slap your currency and till today.
    Gold IRA very quickly and gold ira companies easily portable.
    Another sought-after investment are worth it. Yarnold took a little beyond Cripple Creek.
    The developers of such a bad inflation protect. Step 4 Find local books
    about Roth IRAs, actually it was as much in terms of
    the most recent two uplegs. It is possible to acquire gold
    bullion. The jewellery designing trend is down more than 6.

    Here is my blog post – rollover 401k to gold ira (Joel)

  • Pdanet apk said:

    Hi there Dear, are you actually visiting this web page regularly, if
    so after that you will definitely take good knowledge.

    My web-site … Pdanet apk

  • Malissa said:

    Cool blog! Is your theme custom made or did you download
    it from somewhere? A theme like yours with a few simple adjustements would
    really make my blog stand out. Please let me know where you got your theme.


  • Oakley Half Jacket Sunglasse said:

    We should find the balance between work and family life, try to enjoy life.

    Oakley Half Jacket Sunglasse

  • money said:

    awards usually are

  • easy money said:

    all of our endorsing! It is not a price, this is an
    easy money

  • Female Escorts Bangalore said:

    Our selectedhot female escorts in bangalore, Bangalore escort girls understand that given services requires high values and maturity. Our rates are always checked to make sure. We are the most reasonable Bangalore escort agency.

  • aroma rice cookers online said:

    Hey there, You’ve done a great job. I will definitely digg it and personally suggest
    to my friends. I’m confident they’ll be benefited from this web site.

    There is lots of knowledge on the web in regard to aroma rice cookers online, but rarely ever do you
    come across accurate and helpful weblogs on the subject matter.

Leave your response!

Add your comment below, or trackback from your own site. You can also subscribe to these comments via RSS.

Be nice. Keep it clean. Stay on topic. No spam.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>